Nov 7, 2021
76 Views
0 0

Samsung sued for flawed Chromebook hinges cracking displays

Written by

Ukraine links members of Gamaredon hacker group to Russian FSB
Samsung Galaxy S21 hacked on second day of Pwn2Own Austin
Microsoft Exchange ProxyShell exploits used to deploy Babuk ransomware
US targets DarkSide ransomware, rebrands with $10 million reward
Samsung sued for flawed Chromebook hinges cracking displays
OneDrive reaches end of support on Windows 7, 8 in January
This 3-course bundle helps you master PivotTables in Microsoft Excel
The Week in Ransomware – November 5th 2021 – Placing bounties
Qualys BrowserCheck
STOPDecrypter
AuroraDecrypter
FilesLockerDecrypter
AdwCleaner
ComboFix
RKill
Junkware Removal Tool
How to remove the PBlock+ adware browser extension
Remove the Toksearches.xyz Search Redirect
Remove the Smashapps.net Search Redirect
Remove the Smashappsearch.com Search Redirect
Remove Security Tool and SecurityTool (Uninstall Guide)
How to remove Antivirus 2009 (Uninstall Instructions)
How to Remove WinFixer / Virtumonde / Msevents / Trojan.vundo
How to remove Google Redirects or the TDSS, TDL3, or Alureon rootkit using TDSSKiller
Locky Ransomware Information, Help Guide, and FAQ
CryptoLocker Ransomware Information Guide and FAQ
CryptorBit and HowDecrypt Information Guide and FAQ
CryptoDefense and How_Decrypt Ransomware Information Guide and FAQ
How to make the Start menu full screen in Windows 10
How to install the Microsoft Visual C++ 2015 Runtime
How to open an elevated PowerShell Admin prompt in Windows 10
How to Translate a Web Page in Google Chrome
How to start Windows in Safe Mode
How to remove a Trojan, Virus, Worm, or other Malware
How to show hidden files in Windows 7
How to see hidden files in Windows
eLearning
IT Certification Courses
Gear + Gadgets
Security
Angry over computer
Samsung is being sued for selling the Samsung Chromebook Plus 2-in-1 even though they allegedly knew for years of a defect that caused displays to break.
The class action lawsuit has been filed by Tony McCoy out of the U.S. District Court for the District of New Jersey and claims that Samsung concealed the defect of the Chromebook and denied covering repair costs (reaching $350), even though the flaw affected numerous customers.
The Chromebook Plus 2-in-1 with the alleged defect was promoted as a laptop/tablet hybrid, featuring a 360-degree rotating touchscreen that made it easy for users to transform the device and switch modes.
The model was launched in January 2017 at a retail price of $449, with the marketing materials highlighting its “supreme flexibility.”
Samsung also promoted chemically-hardened ‘Gorilla Glass 3’ to indicate the durability and longevity of the Chromebook’s display.
However, according to the complaint, the hinges which hold the display and connect it to the chassis are defective, and typically detach from their mounting points after a period of daily use.
Once the defect manifests, the display will crack when opening or closing the Chromebook as the hinge is now hanging at an angle. This will also cause the display panel underneath to split or rupture, causing color and pixel problems.
“Unbeknownst to consumers, however, the Class Devices’ display hinges are defective in that they detach from their mounting point within the display and break through the screen when the display is moved (the “Defect”). When the Defect manifests, attempting to open an impacted Class Device or change the display angle causes the screen to split, rupture, or suffer other serious damage,” reads the complaint filed against Samsung.
“The Defect renders the Class Devices inoperable by (1) breaking the screen glass and/or (2) restricting the user’s ability to open or close the display and adjust the viewing angle without causing severe damage to the screen glass.”
As the user is now unable to open or close the device, the complaint states that they are also deprived of the 2-in-1 functionality, which was the core marketing premise of the Chromebook.
According to the complaint, Samsung customers affected by the problem were forced to cover the fixing costs for replacing both the impacted hinge assembly and the screen, as Samsung placed the fault on them for improper use.
“When consumers seek relief pursuant to the warranty, Samsung typically declines to repair or replace the Class Devices or refund their purchase price. Instead, Samsung classifies the problems caused by the Defect as the result of “misuse”—as Plaintiff was told, “opening and closing the laptop too much”—or other user error or accident. Defendant takes this approach to avoid responsibility and the costs associated with honoring their warranty.” – Tony McCoy vs. Samsung Electronics America, Inc. complaint.
Even if the hinge is replaced, Samsung allegedly uses the same defective spare part, so the screen-cracking issue is set to re-occur in a couple of months.
The lawsuit claims that due to the widespread complaints about the problem, Samsung should have known about the issue by August 2021, when the defect cracked the screen of the Plaintiff’s Chromebook.
“Defendant willfully, falsely, and knowingly omitted various material facts regarding the quality, character, and abilities of the Class Devices. Rather than disclose the Defect to Plaintiff and other prospective purchasers of Class Devices, Defendant concealed the Defect,” reads the complaint.
After McCoy’s display cracked, his wife filed a formal complaint with Samsung’s customer service team and spent many hours speaking with representatives in the following days but to no avail.
After the issue was escalated to a customer support supervisor, her concerns were dismissed and was told damage was caused by “opening and closing the laptop too much.”
McCoy’s class action lawsuit demands a trial by jury and seeks monetary relief through an order awarding actual, statutory, punitive, treble, and any other form of damages and/or equitable relief, as well as judiciary costs.
The causes of action presented in the motion are the following:
Finally, the lawsuit seeks an order to compel Samsung to disclose and remediate the hinge defect adequately.
Bleeping Computer was able to find an abundance of online reports about the display hinge popping out of the frame and causing the screen to crack on this particular device.
This hinge defect appears to be a common complaint among the device’s owners, with negative reviews flooding Samsung’s Chromebook Plus product page.
“I’ve had this Chromebook for over a year and the left hinge suddenly pop out and cracked the screen. This is obviously an issue Samsung has to look at since I’ve read about 8 reviews in a row showing the same issue,” an owner stated in a review on the product page.
“I’ve had mine for a year and a half and have loved it. Today I opened it up and the left hinge was just frozen. It tore the bottom left corner of the display, cracking the screen. I in no way manhandled it. I just opened it like I’ve done a million times before! Like Samsung doesn’t know about their faulty hinges! Unreal!” stated another review on the product page.
Attached to many of the negative reviews for the Chromebook’s defective hinges are photos of the damage it caused, as seen below.
Customer complaints are not isolated to the Chromebook’s product page.
Unhappy customers have also taken to Reddit and Twitter to complain about the hinges, as shown in the slightly censored tweet below.
Moreover, BleepingComputer has also discovered another ongoing investigation for another class action lawsuit than the one filed by McCoy.
BleepingComputer contacted Samsung with questions regarding this lawsuit but did not receive a response.
Pwn2Own: Printer plays AC/DC, Samsung Galaxy S21 hacked twice
Samsung Galaxy S21 hacked on second day of Pwn2Own Austin
Google Chromebooks failing to enroll due to network issue
Canon sued for disabling scanner when printers run out of ink
Google Chromebook bug causes black screens after login
Samsung has been in default in several places with several of its products. Nowadays, few companies have complied with the support of their products and Motorola here in Brazil is one of the few that has authorized technical assistance and even gives you other equipment in cases where it cannot solve it.
Not a member yet? Register Now
US defense contractor Electronic Warfare hit by data breach
Pwn2Own: Printer plays AC/DC, Samsung Galaxy S21 hacked twice
To receive periodic updates and news from BleepingComputer, please use the form below.
Terms of Use Privacy PolicyEthics Statement
Copyright @ 2003 – 2021 Bleeping Computer® LLC – All Rights Reserved
Not a member yet? Register Now
Read our posting guidelinese to learn what content is prohibited.

source

Article Categories:
Cybersecurity News

Comments are closed.